This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

balanced scorecard

>Tag:balanced scorecard

Internal Excellence – Doing What Makes Us Happy

Excelling to satisfy customers serves all of us well.

The customer has needs and wants and likes.

All of those are fine and good. And we can ask and they will tell us what their needs and wants and likes are—and they will do it willingly and honestly. But that won’t go very far if we don’t […]

By | July 15th, 2013|Categories: Articles and News|Tags: , , , |

The Balanced Scorecard

If you design your Dealership from the customer perspective you will win.

In the management training we offer in Parts and Service Management there are varying levels of development. In our Unit II classes for both Parts and Service we use the Balanced Scorecard as one of the main pillars of the learning.

The Balanced […]

By | May 15th, 2012|Categories: Articles and News|Tags: , |

Internal Excellence

Our customers tell us everything we need to know.

I have talked about internal excellence driving the customer experience in columns past. It was the point made in the business tool from the 1990s titled “The Balanced Scorecard” — with the critical element that our customers will tell us everything we need to know if we […]

By | March 15th, 2011|Categories: Articles and News|Tags: , , |

What You Must Excel At Will Determine Your Success

But who will tell you what it is that’s important?

The “pat yourself on the back” issue of knowing when you have done a good job was addressed last month. Now, let’s extend the good job to the whole business.

What is it the company must do to pat itself on the back? It’s a simple question, […]

By | September 15th, 2009|Categories: Articles and News|Tags: , , |

Assessing Customer Service

A survey of your customers tells a story you need to hear.

We seem to be saying one thing and doing something different.

You by now have seen the new Product Support Opportunities Handbook and hopefully are studying what the customers are saying. It is important. In 2002, AED produced the first comprehensive Product Support […]

By | February 15th, 2008|Categories: Articles and News|Tags: , , , |

The People On The Bus

Who’s driving excellence in your product support departments? Probably it’s the core of good employees who got us this far in the business – but how do we keep them motivated and involved?

A few months ago I talked about the shortage of employees, “Attracting and Retaining Talented Employees (August 2007).” This is a critical subject […]

By | November 15th, 2007|Categories: Articles and News|Tags: , , , |