Since I got into the management training business in the early 1990s, I have been involved with a large number of management and supervision personnel in the capital goods industries.
Along with the current difficulty of finding and retaining technical personnel, there is another area of difficulty. There is a lack […]
Many times I am asked in a consulting engagement to help improve the profitability of a service operation. I am usually asked how to increase the labor rate without losing business. It is an understandable question, but not the right question at all.
The right question is to […]
Focus groups and surveys for the past several decades on repairs and maintenance issues have been unanimous in one fundamental area. The customer wants to know how much it will cost before giving you approval to do the work.
Pretty simple, isn’t it? And we’re customers […]
Every now and then it is good to give your software a check-up. Too often, we do a review of software, or in some cases let our equipment suppliers make recommendations, only when we are changing packages or computer hardware. But is […]
