Here we are again—the year is coming to an end. How did you do? Did you grow as a person? Learn more and be more capable in what you do? You are a year older and I hope a […]
Who are we? This opens up an interesting discussion within Parts and Service departments. Well who are we really? In discussions with Parts and Service Managers in consulting assignments and in training sessions I often ask “what are we here for” as a start of a […]
For most of the nineties and now in the 21st Century I am starting to get annoyed with the constant drumbeat that we can’t find mechanics. When will we start taking some responsibility and attack this problem head on? Time is passing us by and it […]
You’ll be shocked to learn how much more your dealership could be making on labor The one area in which equipment dealerships can differentiate themselves in the marketplace is through service. Unfortunately, we have not been alone in the service market-and […]
Product support selling isn’t just some nice subject to talk about in the abstract. It’s absolutely critical to your dealership’s long-term growth in this day and age of equipment commoditization, customers’ increasing preference to rent […]
