With the end of 2013 and the prospects of a fresh new year coming our way I thought I would bring forward some of the things that we need to get really serious about in changing our ways and getting into the […]
For some time, you have read references to Patrick Lencioni and his marvelous books. I want to explore some of the themes underlying his writings and those of many other authors of business books. In the world in which we live, everything has become very […]
I read recently What Matters Now by Gary Hamel, a book in which he highlighted critical aspects of today’s leadership in his parting comments to his students in a second-year MBA class he taught at the London Business School.
The tremendous message was about how they […]
Last month we discussed growing your way out of this malaise in the market. Now let’s concentrate on the people who will have a large impact in making it happen – the employees in […]
Leadership in many ways is like beauty. It’s hard to define but you know it when you see it. That is what Warren Bennis, the great educator, said in his 1989 book On Becoming a Leader, which was revised and republished in 2003.
It is necessary in life to become a […]
“May you live in interesting times” is an ancient Chinese saying. Well, these times are certainly interesting. This is the current generation’s period of “the Depression” and a time that will create the foundations of a thinking pattern for life.
However, this new thinking pattern is not […]
In these difficult times, it’s easy to forget that the people doing the work are truly the people who make a difference with our customers.
The receptionist, people in the warehouse, technicians making repairs and performing maintenance — each of these employees is what provides the glue […]
Let’s continue the process from the last two months — from getting on with it to creating hotbeds of enthusiasm. We’ve talked about the grumbles and gripes process of listing down anything that stood in the way of our employees doing a better job […]
I know there’s no such word as “demotivation,” but I like to use it anyway. I came from the school that said that people cannot motivate other people. You either brought it with you or you didn’t. But we sure can “demotivate” people. We do that […]
We addressed “the balanced scorecard” as a great management tool and device to develop a business that satisfies customers, suppliers, and employees last month.
Within the balanced scorecard is the thesis that we need to develop “internal excellence” as a means […]
