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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

processes

>Tag:processes

Shaping Customers’ Opinions

Lessons to be learned from a car dealership.

Last month we explored customer retention and the impact it has on profitability. We showed the frightening prospect of your customers leaving you to go somewhere else, a defection rate of 15% on your future. That left you with nearly 50% of your customers still with you after […]

By | December 15th, 2011|Categories: Articles and News|Tags: , , |

The Business Model Is Dead – Long Live The Business Model

The tactics we employ must change with the times.

Earlier this year we discussed technology and training, and now we have to move to our tactics. First, I need to set the stage regarding distributor resistance to the new and improved business model. John Maynard Keynes, the father of most economic thought said, “The difficulty lies […]

By | June 15th, 2009|Categories: Articles and News|Tags: , , |

Process Management – Who Keeps You Current?

Do your systems and processes support your employees and customers?

While we are rushing to keep up with the business at hand…and while we are having trouble finding talented people to come to work for us…we have several things at hand that can help us save time and valuable resources.

Who is checking out your systems and […]

By | June 15th, 2006|Categories: Articles and News|Tags: , |

A New Year’s Assignment

Make sure you implement processes that increase service profitability.

The Judeo-Christian philosophy of seven good years followed by seven lean years is much too pessimistic for me. I far prefer the Asian view, which holds that after one lean year you have seven good years.

As we enjoy the arrival of 2002 I am encouraged by the […]

By | January 15th, 2002|Categories: Articles and News|Tags: , |

Reap What You Sow

You get what you give when it comes to parts and service employees. So treat them well.

Your product support department is filled with talented, hard-working individuals who have the greatest amount of contact with your customers, generate the most transactions, contribute the lion’s share to the dealership’s gross profits – and probably receive the least […]

By | September 15th, 2001|Categories: Articles and News|Tags: , , |