This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

retention

>Tag:retention

Customer Stratification And Retention

Slicing and dicing can expose interesting facts.

The opportunity that you have when you are in the product support business is huge. The shame is that we don’t capture more of it. There are some opinions about where the dealer’s market capture rates should be, running from 20 to 40 percent for parts and from 5 […]

By | June 15th, 2013|Categories: Articles and News|Tags: , , , |

Choose To Succeed With Your Business

Here are two goals that will point you toward success this year.

The Judeo-Christian philosophy of seven good years and seven lean years isn’t an optimistic view of the world. I choose to follow the Asian approach of one bad year followed by three good years. I guess that makes me an optimist by design.

This year […]

By | January 15th, 2012|Categories: Articles and News|Tags: , , |

Don’t Lose Your Focus

As the markets improve we are going back to old habits.

As the parts and service business within dealerships picks up we are faced with the usual problems of just trying to keep up. And that takes me back to old habits. We have returned to the methods and processes and procedures that we have been […]

By | July 15th, 2004|Categories: Articles and News|Tags: , , , |

What It’s All About

Somewhere along the road our focus on the customer was lost.

Think about all the wise men out there. Management consultants, including me, push improvements in asset management, product-support sales-market coverage, service efficiency and all of the rest. Training businesses preach and teach about management and operational effectiveness in parts, service and product support sales. Your […]

By | March 15th, 2002|Categories: Articles and News|Tags: , , |

Hiring “Ma Bell” To Improve Your Profits

A simple telephone call could determine whether or not your customers will be repeat business-or just one-time flings.

For nearly 30 years we’ve used a satisfaction index to gauge customer contentment. Over the same period, we’ve moved more and more to a matrix that is productivity-based. This dichotomy is starting to bind. To maintain profitability, the […]

By | July 15th, 2001|Categories: Articles and News|Tags: , , |

Measure Your Customer Defection & Commit To Customer Retention

Loyalty is not simply a thing to be hoped for. Plan for it, work for it, and see how profits grow.

Customer retention – it’s the only means for business survival. We must establish a customer retention goal that reads something like this: Every customer that we do business with today we will do business with […]

By | December 15th, 1998|Categories: Articles and News|Tags: , |