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This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.

Service

>Tag:Service

Every Machine is Your Product Support Customer

And every single machine contributes to the foundation of your long-term success.

There’s an old saying – I’m sure you know it – that a salesman sells the first machine to a customer, and every machine that follows is sold by the parts and service departments.

For parts and service, the machine is the customer. But how […]

By | October 15th, 2014|Categories: Articles and News, CED Article|Tags: , , |

Consequences of Poor Parts and Service Market Shares

It doesn’t seem to matter to anyone, but shouldn’t it?

In the 2013 Product Support Opportunities survey, customers told us that they give 6.45 percent of their routine maintenance work to the authorized OEM dealer. Let’s just review for a moment the fact that over the lifetime of a machine the repair hours and the maintenance […]

By | August 15th, 2014|Categories: Articles and News|Tags: , , |

Meet Customers’ Top Two Non-Negotiables

This will take a new way of thinking and preparing – old methods and excuses just won’t cut it anymore if excellence is your goal.

Last month, I referenced the “Product Support Opportunities Handbook” and the fact that these customer surveys, conducted every five years, give us invaluable information. We talked about customer needs and wants. […]

By | July 15th, 2014|Categories: Articles and News|Tags: , , |

Time for a GAP Analysis

How can we take advantage of the opportunities if we aren’t ready?

Last column, I talked about wanting to change the game, not just compete. Now I suggest we need to identify our strengths and weaknesses. This is a pretty common exercise. But I want to put a different twist on it this time. Let’s look […]

By | June 15th, 2014|Categories: Articles and News|Tags: , , |

Managing the Repair and Maintenance Businesses

How do you measure labor efficiency?

Since I got into the management training business in the early 1990s, I have been involved with a large number of management and supervision personnel in the capital goods industries.

Along with the current difficulty of finding and retaining technical personnel, there is another area of difficulty. There is a lack […]

By | June 15th, 2014|Categories: Articles and News|Tags: , , |

The Service Group Is Critical to Your Success

It’s the only true way to differentiate yourself from the competition.

For some time now, the difference in prime product differentiation for all manner of products has narrowed.

The technology available in manufacturing and materials is there for everyone to use. Parts are available from many sources for nearly every product in current production. There is very […]

By | November 15th, 2013|Categories: Articles and News|Tags: , |

Standard Times & Flat Rating

What is everyone so afraid of with this approach to service?

Many years ago, I joined a dealership that had been running a flat rated operation since it started in the 1950s. That was the service paradigm that I grew up with – a planned service operation, assigning work to individuals with time expectations for most […]

By | October 15th, 2013|Categories: Articles and News|Tags: , , , |

Solving Our Great Big Workforce Problem

Action that has the power to uproot, turn around, and re-generate America’s youth, education, culture, and your business.

This is the start of a three-part series of articles covering some personnel issues and challenges faced by the parts and service business in the equipment dealership today. We will be talking about employees in the service department, […]

By | October 15th, 2013|Categories: Articles and News|Tags: , , , , |

Get A Handle On The True Parts And Service Volume In Your Territory

If you can calculate the potential, the rest is easy.

The past couple of months we have talked about product support selling. I am calling this “The New Frontier” as a result of my conclusion that we really have not started to sell parts and service. Oh, I know you have people in the field; you […]

By | April 15th, 2013|Categories: Articles and News|Tags: , , |

Another Year Of The New Reality

Parts and Service have to perform.

I am struck by the French phrase “Plus de chose changent plus qu’il restent la meme chose” – which translates: The more things change, the more they remain the same.

In the five years from 2003 to 2007 there were 265,258 units sold in the main six categories […]

By | January 15th, 2013|Categories: Articles and News|Tags: , , |