The customer has needs and wants and likes.
All of those are fine and good. And we can ask and they will tell us what their needs and wants and likes are—and they will do it willingly and honestly. But that won’t go very far if we don’t […]
A long time ago, when I was first starting in this industry, I was excited and surprised to learn how little was known or understood about computers or computer systems. I had an advantage: I had just come out of […]
We addressed “the balanced scorecard” as a great management tool and device to develop a business that satisfies customers, suppliers, and employees last month.
Within the balanced scorecard is the thesis that we need to develop “internal excellence” as a means […]
